The mobile check-in may well be the first step in direct communications between airlines and passengers as they travel.
Paper Is Out, Cellphones Are In – New York Times
First came the kiosk, a strange addition to airport terminals when Continental Airlines began offering it as a check-in option in 1995. It was followed by Web check-in, introduced by Alaska Airlines in 1999.
Now, with 80 percent of passengers using these self-service options,
the next step is electronic boarding passes, which essentially turn the
hand-held devices and mobile phones of travelers into their boarding
At least half a dozen airlines in the United States
currently allow customers to check in using their mobile devices,
including American, Continental, Delta, Northwest, Southwest and Alaska.